Six Simple Rules: How to Manage Complexity without Getting Complicated by Yves Morieux & Peter Tollman

Author:Yves Morieux & Peter Tollman
Language: eng
Format: mobi, epub
ISBN: 9781422190555
Publisher: Harvard Business Review Press
Published: 2014-03-10T18:30:00+00:00

To help illustrate these points, we will tell the story of an industrial goods company we call Industronal that was under intense competitive pressure to improve the quality of its products. We will describe how rich objectives helped the company’s purchasing function cope with the necessity of cutting purchasing costs by 20 percent without compromising on quality and on-time delivery of supplies to internal end users.

Three Misconceptions about Roles and Objectives

Before we dive into the Industronal story, we’ll address three misconceptions about how to define employees’ roles and objectives that have their origins in the so-called best practices of the hard approach to management. As we will see, these misconceptions don’t increase reciprocity; instead, they destroy it:

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